By 2028, the worldwide market size for End-User Experience Monitoring (EUEM) is expected to grow to approximately USD 9.78 billion. It is also anticipated that in the predicted years 2021-2028 a CAGR of around 20.8%. The market's expansion is due to suddenly changing customer behavior and demand throughout the world.
Customers are growing more empowered as digitization advances and data becomes more extensively available. They have access to a million different items from which to pick. This encourages businesses to deliver a better customer experience, increase customer loyalty, and lower turnover rates. As a result, businesses are searching for new ways to track customer satisfaction, which is expected to boost the EUEM market.
The process of monitoring user experience is becoming more difficult as technology advances and new technologies are integrated into business models. Organizations are analyzing the user experience using three distinct ways to solve these challenges: actual user monitoring, server-side monitoring, and synthetic side monitoring.
Real-time monitoring influences how the end user perceives the performance. It examines the reaction time as well as the overall performance. Insights into end-user performance are provided via server-side monitoring. It measures throughput, keeps track of activities, and calculates reaction time. Synthetic side monitoring adjusts the time interval by using external monitoring agents.
The EMEU solution has been used in a variety of industries, including information technology, banking and finance, government and public sector, telecommunications, retail and consumer products, and health and life sciences. The EMEU market is expected to be dominated by the retail and consumer products industry. The market is growing due to increased rivalry among retailers and e-commerce businesses, as well as the growing demand for companies to deliver better consumer experiences.
The report highlights many characteristics of the worldwide end-user experience monitoring (EUEM) business by evaluating the market against the falling value chain. In the research, there are also several characteristics that include market constraints, drivers and major industry prospects in the End-User Experience Monitoring (EUEM) sector. In addition, the study provides an extensive assessment of company profiling and of the competitiveness of local and international vendors on the market.
By 2020, there were over 50% of the cloud share in the global market. Because of their scalability and speed, cloud-based EUEM solutions are a suitable choice. Customers must pay according to their usage of services, thus the cloud-based deployment approach provides a flexible solution by delivering on-demand data governance.
In 2020, the North American region will be one of the most important markets for end-user experience monitoring (EUEM). This expansion might be attributed to a well-developed IT infrastructure and the availability of technological skills. Due to the well-developed economy, which offers significant investment in R&D, the country has long been a technology and innovation hotspot. This has resulted in greater technical skills to run the technology.
End-user experience monitoring (EUEM) sales are projected to expand significantly in the Asia Pacific area, particularly over the forecast period. This is due to the use of technology such as big data, software, the Internet of Things, and cloud computing. In the global end-user experience monitoring (EUEM) market, the European market has the second-highest revenue share. In terms of revenue, the Asia Pacific market is anticipated to grow the fastest. Furthermore, markets in Latin America, the Middle East, and Africa are expected to increase at a moderate rate during the forecast period.
Due to the presence of several small and medium-sized manufacturers, the worldwide end-user experience monitoring (EUEM) market is fragmented, while at the regional level most major companies in Europe and North America are consolidated. The key players of the End-User Experience Monitoring (EUEM) market are Dynatrace LLC, Nexthink, AppDynamics, Rigor, Inc, EG Innovations, CA Technologies, Micro Focus, Catchpoint Systems, Inc. ThousandEyes, Inc. and New Relic, Inc. Furthermore, the industry is approached by both previously known and new companies using sophisticated and innovative methods to remain competitive on the world market.
Segment Overview of Global End-User Experience Monitoring (EUEM) Market
Component Type Overview, 2019 - 2028 (USD Billion)
- Synthetic Monitoring
- Real User Monitoring
- Professional Services
- Managed Services
Access Type Overview, 2019 - 2028 (USD Billion)
Deployment Overview, 2019 - 2028 (USD Billion)
Industry Overview, 2019 - 2028 (USD Billion)
- Banking, Financial Services, and Insurance (BFSI)
- IT and Telecommunications
- Government and Public Sector
- Retail and Consumer Goods
- Healthcare and Life Sciences
Regional Overview, 2019-2028 (USD Billion)
- North America
- Rest of Europe
- Asia Pacific
- Rest of Asia-Pacific
- Middle East and Africa
- South Africa
- Rest of Middle East and Africa
- South America
- Rest of South America