In the telecom industry, telecom operations management is a valuable sector. Telecom operations are extremely complex and subject to numerous fluctuations; therefore, having a sector dedicated to the management of these operations is critical to the industry's overall efficiency. Consumer billing management, workforce management, financial assurance, inventory management, online self-service, activation and provisioning, and network management are all part of telecom management. The operations ensure that the services are handled efficiently, which contributes to end-user satisfaction.
Telecom companies incur significant costs while refining their operations and look for Operations Support System (OSS) providers to provide effective telecom services with lower CAPEX and OPEX costs. The market is expected to be driven by the development of new technologies such as next generation operations support systems, business support systems, service delivery platforms, and over-the-top (OTT) platforms. Some of the telecom operations management market's sub-markets include network management, consumer billing management, inventory management, online self-service, provisioning & activation, mediation, workforce management, and financial assurance.
The global Telecom Operations Management market size was predicted to reach over USD 60.07 billion in 2020 and projected to grow at a CAGR of 6.5% over the forecast period. The expansion of the telecom sector as a result of increased customer base due to increased penetration of mobile phones and internet services among consumers has resulted in an increase in the complexity of operation and operation costs for the industry. As a result, there is a growing demand for telecom operations management, which has fueled the growth of the telecom operations management market.
As a result of the high operational costs and complexity of telecom infrastructure, the demand for telecom operations management has increased. The scarcity of effective system integrators is expected to limit market growth during the forecast period. The growing demand for end-to-end operations management is expected to open up new market opportunities.
Telecom Operations Management Market Scope
|Forecast Unit||Value (USD)|
|Revenue forecast in 2028||USD 60.07 Billion|
|Growth Rate||CAGR of 6.5% during 2021-2028|
|Segment Covered||Software, Deployment Type, Service, Regions|
|Regions Covered||North America, Europe, Asia Pacific, South America, Middle East and Africa|
|Key Players Profiled||Amdocs, Ericsson, Oracle, Accenture, Hewlett-Packard, Alcatel-Lucent, CISCO, Huawei, SAP AG, NEC, and others.|
Key Segments of the Global Telecom Operations Management Market
Software Overview, 2019-2028 (USD Billion)
- Billing and revenue management
- Customer and product management
- Service fulfillment and assurance
- Resource inventory management
- Network management
- Service delivery platform
Service Overview, 2019-2028 (USD Billion)
- Planning and consulting
- Operations and maintenance
- System integration
- Managed services
Deployment Type Overview, 2019-2028 (USD Billion)
Regional Overview, 2019-2028 (USD Billion)
- Rest of Europe
- Rest of Asia-Pacific
Middle East and Africa
- South Africa
- Rest of Middle East and Africa
- Rest of South America
Reasons for the study
- The purpose of the study is to give an exhaustive outlook of the global Telecom Operations Management market. Benchmark yourself against the rest of the market.
- Ensure you remain competitive as innovations by existing key players to boost the market.
What does the report include?
- The study on the global Telecom Operations Management market includes qualitative factors such as drivers, restraints, and opportunities
- The study covers the competitive landscape of existing/prospective players in the Telecom Operations Management industry and their strategic initiatives for product development.
- The study covers a qualitative and quantitative analysis of the market segmented based on software, service, and Deployment Type. Moreover, the study provides similar information for the key geographies.
- Actual market sizes and forecasts have been provided for all the above-mentioned segments.
Who should buy this report?
- This study is suitable for industry participants and stakeholders in the global Telecom Operations Management market. The report will benefit every stakeholder involved in the Telecom Operations Management market.
- Managers within the Telecom Operations Management industry looking to publish recent and forecasted statistics about the global Telecom Operations Management market.
- Government organizations, regulatory authorities, policymakers, and organizations looking for investments in trends of the global Telecom Operations Management market.
- Analysts, researchers, educators, strategy managers, and government institutions looking for insights into the market to determine future strategies.
The telecommunications industry is regarded as one of the early adopters of digital transformation, both as a key driver of global digitization and as an industry undergoing large-scale market change.
Investment in interoperability and technology by the telecommunications industry has reinforced a paradigm shift in capital flows and information flows throughout the global economy, while also providing the foundation for the emergence of entirely new business models across industries. Communication service providers are evolving to offer advanced and innovative solutions in response to the rapidly increasing demand for bandwidth and the growing number of mobile Internet users.
The global telecom operations management market is expected to expand in the coming years as a result of the increased need for telecom companies to successfully and timely address various customer needs in a highly competitive environment. Telecom companies incur high costs while refining their operations and seek operations support system (OSS) providers to provide efficient telecom services with reduced OPEX and CAPEX costs.
Based on the software segment, the market is classified into Billing and revenue management, Customer and product management, Service fulfillment and assurance, Resource inventory management, Network management, and Service delivery platform. The telecom sector involves multi-disciplinary operations that must be carried out efficiently and accurately in order to ensure the smooth operation of the company's operations. The segment provides insights into market share in terms of which software has a higher market share, which explains which segment Telcos are investing more heavily in than others.
Based on the service, the market is segmented into Planning and consulting, Operations and maintenance, System integration, and Managed services. The market's expansion is being fueled by the ever-increasing demand for low-cost data and voice services. This encourages service providers, who buy network services from MNOs at wholesale rates and resell them as bundled services at lower rates than MNOs.
Deployment Type Segment
Based on the Deployment Type, the market is segmented into On-premises, and cloud. Telecom companies around the world are embarking on cloud-centered transformation journeys to drive new services, revenue opportunities, and experiences. Telecom operators can accelerate their journey by combining their cloud-native, open, and modular solutions with the fully managed, high-performance Cloud platform. To assist telecommunications companies, cloud providers are focusing on a few strategic regions. These include assisting telecom companies in monetizing 5G as a business services platform, enabling them to better engage their customers through data-driven experiences, and assisting them in improving operational efficiencies across core telecom systems.
Asia-Pacific region is projected to grow substantially over the forecast period. In terms of growth rate, Asia Pacific will be at the forefront of the IT operations and service management market. Along with ITOSM, countries such as India, China, South Korea, and Japan are seeing increased shareholder interest in enterprise IT. In the coming years, this trend will be visible in the form of a strong growth rate for the Asia Pacific market. As the number of internet users in the Asia Pacific region grows, and new technologies such as 4G LTE create opportunities in emerging economies, the amount of data generated is expected to skyrocket. This feature bodes well for the growth of the telecom operations management market. SME represents a massive untapped opportunity in the APAC region.
The major players of the global Telecom Operations Management market are Amdocs, Ericsson, Oracle, Accenture, Hewlett-Packard, Alcatel-Lucent, CISCO, Huawei, SAP AG, NEC, and others. Renowned companies are offering new and modern Telecom Operations Management. Besides, the previously recognized as well as new market players are approaching the market with advanced and new strategic Services and Billing and revenue management and to remain competitive in the global market.