Call Center AI Market helps the authorities to practice and manage the problems of the customer. It helps them to analyze the issues faced by the customer at a fast pace and provide them with the aid to solve their issue. It helps companies to improve their relationship with their customers.
Covid-19 Impact & Market Status
It has been observed that COVID- 19 had a huge effect on all industries and it even affected the behavior of the consumer on a worldwide basis. Likewise, COVID-19 had an influence on the Call Center AI Business. There was a slowdown in this industry during the pandemic. The sectors which were impacted more were manufacturing, retail and consumer goods, and transportation and logistics. There was a lack of manpower which was required to work in the production department, supply chains department, and transportation department which lead to a lack of availability of essential items. The people who used to travel frequently abroad for work made use of their mobiles to conduct important communications.
Call Center AI Market by Industry Vertical (BFSI Segment)
Based on the verticals, BFSI is seen to rule the platforms and solutions of the call centers in relation to other verticals. The other verticals are Retail and E-Commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality, and Others. The financial institutions are provided assistance by Call Center AI to connect with customers. They even help them to improve customer service, and lower the time to respond, which helps them to increase their overall efficiency.
Call Center AI Market by Component (Solution Segment)
Based on Component, the segment in Call Center AI is dominated by Solution segment and it is being expected that this solution segment will continue to rule in the forecast period.
Call Center AI Market by Deployment (Cloud Segment)
Based on Deployment, the Cloud segment dominates the global call center AI market and it is expected that it will retain its dominance in the forecasting period. There is an increase in the popularity of interactive voice response solutions in order to give a fast resolution of queries or problems over calls.
Call Center AI Market based on Region
It has been evaluated that North America rules over the Call Center AI Industry and it is expected that this industry will show growth in this segment in the forthcoming years. It is noted that the Call Center AI Industry will grow in Asia- The pacific region during the forecast period. There is high growth in this industry due to an increase in investment among various countries such as China, Japan, Thailand, Indonesia, and India.
There is a need to enlarge the market as various things are getting digitalized. People prefer to work remotely rather than working in an office. This industry plays a crucial role to help people communicate in a better manner far from the office. It helps people to manage their work. People can work from different countries and companies can communicate abroad from their home country which helps them to expand their business.
Call Center AI Market has a few amazing benefits workforce optimization, journey orchestration, scheduling of an appointment, analysis of sentiment, predictive call routing, management of agent’s performance, lead generation, inventory management, order management, compliance tracking, and task management software.
Call Center AI Market is a specific application used to contact the service center whenever the customer faces any issue. It is made possible to record all the interactions being happened in the call centers through AI. The call recordings are further converted to text transcripts in a fast process.
In 2022, the size of the market of Call Center AI Market is USD 1.57 Billion whereas it is predicted that the size of the market of Call Center AI Market by 2029 will be USD 4.2 Billion, and the expected Compound Annual Growth Rate (CAGR) is 21.32% in the forecast period.
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The main aim of the Call Center AI Market is to assist communications that are tough and huge engagement at a balance across users and platforms. They try to enhance their engagement with their customers. Chatbots are also deployed to interact with customers which enables them to handle a large sum of customers and their inquiries in a few minutes.
There are some limitations to the Call Center AI Market. It leads to data privacy and security wherein chat bots need to enquire and collect data from the customer. Most people are hesitant or scared to share their information due to the increasing number of online scams. A huge sum of data is required to create new algorithms, along with getting details about the customers in order to connect with them which is a major concern.
In context with this, this report gives a detailed analysis of various leading Call Center AI Market vendors, which involve Microsoft, Google, Nuance Communications, Talkdesk, Dialpad, Avaya, Oracle, IBM, Rulai, Pypestream, and many more. Likewise, the research study of industrial Call Center AI Market consists of particulars on upcoming trends, opportunities, scope, and extortions that will disturb the process of market. This study is filled with details in order to provide support to firms to exploit and strategize on any upcoming opportunities related to growth.
Latest Innovations in the Call Center AI Market: A Snapshot
• In January 2022, there was a partnership between Sprinklr and Google Cloud in order to aid businesses to reimagine their strategies of Customer Experience Management. Sprinklr decided to work closely with worldwide salesforce and Google Cloud decided to accelerate its strategy of go-to-market in order to create awareness among joint customers.
• In February 2022, there was a collaboration between Etilasat Digital and NICE in order to follow a complete review of CCaaS providers. It revealed that CXone was the leading CX platform.
• In March 2022, there was a strategic partnership between Avaya and Alcatel- Lucent. The goal of the partnership is to broaden Alcatel-global Lucent's customer base's access to OneCloud CCaaS composable solutions from Avaya.
The aim of trade research analysis is to provide reliable lessons on the universal Call Center AI Market. Intricate data has been identified by the study and it also demonstrates the industry's prevailing and historical state along with expected market drifts and the expected size of the market. The stated study, which also contains market leaders, investors, customers, and new entrants, has recognised all the descriptions of the industry.
Call Center AI Market Scope
| Metrics | Details |
| Base Year | 20223 |
| Historic Data | 2018-2022 |
| Forecast Period | 2024-2029 |
| Study Period | 2018-2029 |
| Forecast Unit | Value (USD) |
| Revenue forecast in 2029 | USD 4.2 billion |
| Growth Rate | CAGR of 21.32 % during 2019-2029 |
| Segment Covered | Industry Vertical, Component, Deployment, Regions |
| Regions Covered | North America, Europe, Asia Pacific, Middle East and Africa, South America |
| Key Players Profiled | Microsoft, Google, Nuance Communications, Talkdesk, Dialpad, Avaya, Oracle, IBM, Rulai, Pypestream |
Key Segments of the Call Center AI Market
Industry Vertical Overview (USD Billion)
- BFSI
- Retail and E- Commerce
- Telecom
- Health care
- Broadcast and Entertainment
- Tourism and Hospitality
- Others
Component Overview (USD Billion)
- Services
- Solution
- Compute Platforms
Deployment Overview (USD Billion)
- Cloud
- On- Premise
Regional Overview (USD Billion)
North America
- U.S
- Canada
Europe
- Germany
- France
- UK
- Rest of Europe
Asia Pacific
- China
- India
- Japan
- Rest of Asia Pacific
South America
- Mexico
- Brazil
- Rest of South America
The Middle East and South Africa
Frequently Asked Questions (FAQ) :
The market value of call center ai market in 2029 was USD 4.2 billion.
The call center ai market is growing at a CAGR of 21.32% over the forecast period.
The top companies that hold the market share in call center ai market are Microsoft, Google, Nuance Communications, Talkdesk, Dialpad, Avaya, Oracle, IBM, Rulai, Pypestream & among others.