The increasing demand for highly professional, courteous, and reliable virtual receptionist is driving the global virtual receptionist service market.
Covid-19 Impact & Market Status
Due to lockdowns, travel restrictions, and company closures, the COVID-19 has had an impact on the businesses and industries of several nations. The closure of several companies and facilities has had an impact on the world's supply chains. The need for virtual receptionist services has increased as a result of businesses throughout the world closing their offices and implementing new technology into their operations. Lockdowns and the government's implementation of stringent measures to stop the spread of disease have affected several industries. The market for virtual receptionist services is expanding despite all of this.
Voice Reception to Emerge as the Most Lucrative Segment
The market is divided into three categories: voice reception, web chat, and video reception. The voice reception among the others is the most profitable. The ability of the speakers employing the voice receiving interface to respond to user requests increases their demand. Additionally, it aids in the promotion of the service by the company through the provision of marketing, support, order placement, sales, and customer care. The voice receiving interface is being more widely used by various customers, educational institutions, and private users, which is driving its market acceptance.
The Small and Mid-Sized Enterprises to Remain Atop
The market is divided into Small and Mid-Sized Enterprises and Large Enterprises depending on the application. The Small and Mid-Sized Enterprises are at the top of this group because they needed the most assistance from this audience. In comparison to major enterprises, there are more medium- and small-scale enterprises. The increasing amount of demand for these businesses aids in their dominance of the industry.
The North America Region To Render Ample Investment Avenues
Due to the presence of major market participants in the region, the North American region has emerged as the market leader for virtual receptionist services globally. The huge corporations' substantial marketing expenditures for the new receptionist service are helping the market expansion in North America. Large businesses are working harder to include cutting-edge and distinctive characteristics into their products to draw in more customers, which is further promoting market expansion in North America.
The need for virtual receptionist services has grown as a consequence of the rising use of automation in a variety of sectors, including BFSI, retail, residential, and other sectors.
The global virtual receptionist service market is estimated to reach close to USD 25 Billion by 2029, with a 6.9% CAGR from 2022 to 2029. The global virtual receptionist service market is expanding primarily as a result of the retail industry's growing use of digital and intelligent speaker-based technology.
When attempting to outperform your competitors, one of the most crucial elements to take into account is customer service. One of the many advantages of using a virtual receptionist service is having access to a committed, knowledgeable workforce that delivers superior customer service and successful support outcomes. Due to improved administrative and service quality, business owners save overhead expenses. With a virtual receptionist service, businesses work more efficiently. Owing to these benefits, the virtual receptionist service is experiencing rapid adoption as opposed to in-house customer service thus fostering remarkable progress of global virtual receptionist service market.
Virtual receptionist service provides 24/7 administrative support team and offers consultancy services internationally. Virtual receptionist saves time and also provides round-the-clock support. Omni channel assistance is a service that virtual receptionists offer, allowing clients (current or potential) to contact over phone call, text, email, chat bot, and other channels.
Software called a virtual receptionist service makes sure that no client call goes unanswered. Virtual receptionist answers incoming calls and take care of fundamental client requirements. These requirements may include taking appointments, routing calls, providing account information, soliciting feedback, or being aware of their fundamental details so they may pass a call to a human tech. The main benefit of hiring a virtual receptionist is that they will ensure that only critical calls reach you. This means you won't have to take those obnoxious or spammy calls from random people. In actuality, a virtual receptionist is capable of much more than merely taking calls.
However, inefficient management of business due to remote work, premium rates unable to afford by small or medium businesses, improper workflow and organizational operations, lack of professionalism are some key restraints likely to limit the adoption of virtual receptionist service. This is hampering the global virtual receptionist service market. Furthermore, growing BFSI, retail, residential, and other sectors and their use of intelligent and virtual assistance services is likely to be a growth opportunity to the global virtual receptionist service market.
The key players in this market are Verbatim Virtual Receptionists, AnswerConnect, Unity Communications, VoiceNation, Specialty Answering Service, PATLive, Abby Connect, Ruby Receptionists, Davinci Virtual Office Solutions, Smith.AI, Back Office Betties, Invensis. These are the global market players in the virtual receptionist service market.
Latest Innovations in the Global Virtual Receptionist Service Market: A Snapshot
- Technology advancements in communication and building management have made it necessary to reinvent the workplace environment for both employees and visitors. The latest epidemic has boosted the popularity of virtual reception services even more. Experts from the Facility Management and ICT Services business units of BYES Switzerland collaborated to develop a strategy for digital reception services. In Block 22, this approach is currently being evaluated. In order to give visitors a smooth experience from beginning to end, the solution, which was inspired by a new physical space design, merges a highly flexible enterprise platform with internally used CRM and ERP systems. It can also be employed as an unmanned welcome solution. Through information supplied during the booking process and personalized QR access codes, the platform effortlessly links guests to their workplace contacts, assures a pleasant greeting, and increases security, health, and safety measures. It features texting, a live video chat feature, meeting scheduling, and room availability checks.
- One suggests the concept of "virtual receptionists," which is an oxymoron that purports to be a nearby actual receptionist. With the intention of integrating your cognitive services, Cliff Lee, Darren Lee, and Tania Peitzker created AIBots as a Service (AI SaaS). CogX AvatarsTM was founded with the intention of using MR (chat)bots, NLP, and ML-type AI. Motion detection and hand tracking using touch-free CogX and botified speech installations.
Virtual Receptionist Service Market Scope
|Forecast Unit||Value (USD)|
|Revenue forecast in 2028||USD 25 Billion|
|Growth Rate||CAGR of 6.9 % during 2021-2028|
|Segment Covered||Type, Application, Regions|
|Regions Covered||North America, Europe, Asia Pacific, Middle East and Africa, South America|
|Key Players Profiled||Verbatim Virtual Receptionists, AnswerConnect, Unity Communications, VoiceNation, Specialty Answering Service, PATLive, Abby Connect, Ruby Receptionists, Davinci Virtual Office Solutions, Smith.AI, Back Office Betties, Invensis.|
Key Segments of the Global Virtual Receptionist Service Market
Type Overview, 2022-2029 (USD Billion)
- Video Reception
- Web Chat
- Voice Reception
Application Overview, 2022-2029 (USD Billion)
- Small and Mid-Sized Enterprises
- Large Enterprises
Region Overview, 2022-2029 (USD Billion)
- Rest of Europe
- Rest of Asia Pacific
- Rest of South America
Middle East and South Africa