Covid-19 Impact

The COVID19 pandemic forced many countries to shut down in 2020, disrupting business and closing car dealerships. Car dealers can use the dealer management system to respond to current market trends and changes. As a result, the slowdown in the dealership business in 2020 slowed the growth of the dealer management system market slightly. Despite these circumstances, according to Forbes, certain U.S. state dealers have been officially approved by the U.S. government because they are one of the most important businesses during the pandemic, especially in the transportation industry. We are continuing our business. According to the National Automobile Dealers Association (NADA), the US government has allowed dealers to operate during a pandemic. North America is a leader in the adoption and development of new technologies, especially in developed countries such as the United States and Canada, due to government policies that drive innovation, a large industrial base, and high personal consumption. As a result, disruption of industrial growth is expected to impede economic development in the region. The outbreak of COVID19 is currently the most devastating country in the world. In 2020, a pandemic that had a devastating impact on businesses forced many countries to blockade.

The Automotive Dealer Management Systems Market is expected to reach US$ 15.5 Bn by 2033, growing at a CAGR 12.6% during the forecast period

The growth of the dealer management market is driven by advances in the automotive industry.

 The automotive industry has seen many technological advances over the last few decades. Over time, the influence of modern technology has shaped the industry. Advances in digital technology have enabled automobiles to implement advanced solutions. The dealer management system is an ideal solution for car dealers who need to manage parts inventory and work orders. To track the relationship between the manufacturer and the customer, the system includes customer relationship management (CRM) and business intelligence tools. Car dealers can also use these systems to facilitate interactions between customers, dealers and OEMs. In addition, they meet the specific requirements of the car retail industry. Auto retailers can use systems integrated with OEM data processing systems to order vehicles and parts, process warranty and receive vehicle records. As a result, the automotive industry is rapidly adopting innovative dealer management systems, driving market growth.

Competitive landscape

Increased investment in product development, as well as an increasing number of partnerships and strategic acquisitions between players, characterise the global car dealer management system market, which includes both public and private players. It's been said. The most well-known companies are CDK Global LLC (formerly ADP Dealer Services), The Reynolds and Reynolds Company, DealerTrack Holdings Inc. (a subsidiary of Cox Automotive Inc.), Dominion Enterprises, incadea GmbH, and IBM Corporation.

Car dealers can provide their customers with a fast and reliable purchasing process and services thanks to the dealer management system. In addition, this system helps meet customer needs by facilitating product and service coordination and allowing dealers to prepare and equip parts needed for repairs. Financial reporting, payroll and cash flow management are possible with the dealer management system. One of the technologies integrated into the system is customer relationship management (CRM), as well as business intelligence and reporting and warehouse management. It also aids car dealerships in operating remote help desks and increasing customer conversion and retention rates. Increased investment in dealer management systems, increased cloud adoption, and the transition from paperwork to automation are driving the growth of the dealer management system market.

Better inventory management, improved sales tracking, improved CRM, improved commission and insurance calculations, and technological advancements in merchant management systems with AI and data analytics capabilities will all be in high demand. Over the course of the year, contribute to the global market's growth. However, market growth is hampered by security concerns caused by the lack of cybersecurity measures. The global merchant management system market is growing with real-time visibility, simplified business processes, and compelling customer communication.

The global automotive dealer management system market is affected by several factors comprising some of which act to the market’s advantage, while others are significant challenges. Increasing Demand for better sales tracking and inventory management. More attention is paid to improving customer relationships. Workflow automation is becoming more and more important.

Cyber-attacks pose a threat and restrict the overall growth of the global automotive dealer management market.. Expanding the car dealer network focused on cost reduction and profitable growth. System technological progress. Lack of awareness and acceptance in developing countries. There is a growing demand for better sales tracking and inventory management. More attention is paid to improving customer relationships Workflow automation is becoming more and more important.

Recent Development

• Neuron, a big data platform connected to the Fortellis Automotive Commerce Exchange, was launched in 2021 by CDK Global, Inc. Retailers, original equipment manufacturers (OEMs), and third-party software developers can use Neuron to turn large amounts of industry data into actionable insights.

• Integrated Dealer Systems (IDS) launched the Service360 in 2020 to assist dealers in revolutionising service and reducing repair event cycle times (RECTs). IDS Service360 is a full service solution that integrates with the IDSAstra G2 dealer management system.

Automotive Dealer Management Systems Market Scope

By Deployment type

• On-Premise
• Cloud
• By End Users
• Rental Services
• Dealership Repair Services
• New-Automotive Dealers
• Used-Automotive Dealer
  By Applications
• Automotive
• Construction
• Mining
• Agriculture
• Others
• By Geography

• North America

• US
• Canada
• Mexico

• Europe

• Germany
• France
• Italy
• UK
• Russia
• Rest of Europe

• Asia Pacific (APAC)

• Australia
• China
• India
• Japan
• South Korea
• Rest of APAC

• Middle East and Africa (MEA)

• South Africa
• Saudi Arabia
• UAE
• Rest of MEA

• South America (SAM)

• Brazil
• Argentina
• Rest of SAM