The report on Appointment Scheduling Software market gives a detailed insight about the market dynamics and the factors driving the market growth. The global appointment scheduling market size is predicted to grow at a CAGR of xx% to USD xx million over the forecast period.
The appointment scheduling software market is driven by the increased use of smart phone and similar devices. The smart phone market is growing tremendously and is used in almost all parts of day-to-day tasks. Furthermore, low cost smart phones marketed by various companies has further increased the market penetration. This is complemented by the availability of high speed internet options at extremely low prices further helping people to use the internet cost effectively. The technology used in smart phones along with enhanced software solutions together provide the best of systems to users.
The appointment scheduling software market is driven by the need of optimizing the performance and save time of people. Along with enterprise resource planning (ERP) and machine learning (ML) the appointment scheduling software industry is replacing the way appointments are kept. The growth of a company is dependent on its risk integration management and the ease with which important business tasks are carried on. Appointment scheduling software solutions help in providing on the time analysis of various business activities to further improve productivity and performance.
Online appointment scheduling software is slowly garnering attention and is an effective way to manage appointments and bookings. Furthermore, these systems store data to reduce the manual data entry work in event of repeat visits. This feature further reduces time and efforts, especially in healthcare industry as the number of visits by patients are frequent and repetitive. Also, this helps in keeping a database of the customers.
The market is segmented on the basis of Type, deployment, Applications and Regions. Segmentation on the basis of type is done as SaaS, Cloud, Mobile - Android Native, Web, Mobile - iOS Native and others. Segmentation of the basis of deployment is done as desktop based appointment scheduling software and Web-based appointment scheduling software. Among these the desktop based software system is growing due to its increased security features. On the basis of application the market is segmented as Small Business, Midsize Enterprise and Large Enterprises. Geographically the market is segmented as USA & Canada, Europe, Japan, China, India, Southeast Asia, South America, South Africa and Others. Countries of USA provide the maximum market share as it is extensively used by all. Furthermore, Asia Pacific is another region where there is a substantial growth due to increased disposable income and increased spending power of the masses.
The key market players in the appointment scheduling software market are Acuity Scheduling, Simplybook.me, Appointy, SetMore and MyTime and many others. The report discusses various adopted strategies and challenges faced by the companies in the growth process.
Appointment scheduling software is known as appointment/online booking software that is cloud-based. It is a tool that helps professionals manage their schedules, reservations, appointments, and bookings effectively. The software provides a platform wherein users book appointments and get reminders for the same.
The tradition of recording and maintaining appointments for record is still continuing but now, with better technology . Earlier the recordings were done on paper and then in organized diaries or notebooks. The record keeping was further technologically enhanced by the use of computer-based schedulers which are empowered by various software solutions. The manual schedulers were prone to human errors and chances of being missed as opposed to the software-based schedulers. An appointment scheduling software, plans, confirms, responds and reminds before the appointment. Hence, eliminating the chances of human error.
The past decade has seen considerable growth in the appointment scheduling software industry due to growing popularity across various industries like telecom, e-commerce, education and healthcare. With the help of machine learning (ML) and artificial intelligence (AI) can help in reducing human errors and at the same time provide in-depth analysis which is detailed and on-time. When integrated with enterprise resource planning (ERP) systems there is increased efficiency and provides the best of solutions. The Appointment Scheduling Software is evolved to a great extent and is able to book, update and inform both parties in an automated manner. Human intervention is close to negligible and kept to a minimum. The use of smart phones and low cost internet has further helped the market grow.
The web-based appointment scheduling software is also in demand as it provides ease of usage to users for business. It is effectively used in corporate setups to keep track of review meetings and customer visits and at the same time adhere to project deadlines. Furthermore, the appointment scheduling software also acts as a personal reminder. The system remembers birthdays, anniversaries and other important dates for you and intimate you before the event. The appointment scheduling software is used by all from a single user, to corporate giants and for recreational purposes too.
The customer appointment management (CAM), is an advanced version of scheduling appointments by large companies with always mobile workforce. This system work by automatically scheduling and routing appointments, with the help of SaaS models. The system is growing with the technological trends. Leading companies are working towards providing a greater mobility so that systems can be accessed from anywhere. This is basically to support the large market penetration of the smart phones and similar devices. Various companies that provide online booking and have started charging a premium for the same due to cost involved. Furthermore, there is an increased demand for online booking and scheduling as it saves time and people don’t mind paying extra for the same.
Last year in the month of April 2018, Square Appointments acquired Weebly. This enabled various entrepreneurs to have a single platform to shop for multiple business activities. Furthermore, appointment scheduling software industry is in process of implementing Natural language processing (NLP) and artificial intelligence (AI) to further improve the user experience. For example, iBOB by simplybook.me is a chatbot system that helps people book appointments without human intervention.